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Frequently asked questions

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Find out what other customers have asked about Banqup


What is Banqup?

Banqup is the simplest and smartest digital management tool. Banqup simplifies administrative and financial processes by giving businesses the ability to manage all administration, billing on just one digital platform. With Banqup, businesses spend less time on administration and invoicing and more time making their business thrive.

Who is Banqup for?

Banqup is intended for small and medium-sized enterprises, micro-enterprises, self-employed persons and freelancers. With Banqup, these types of businesses no longer have to worry about paper financial documents and can easily switch to digital management. Banqup is a simple and smart solution that saves businesses time by providing the right functional tools to manage administrative and financial processes in one digital place.

Plus, by giving your accountant access to your financial documents, you can be sure your accountant has all the information they need to manage your tax returns.

What does this mean for my business?

Banqup means having the tools to manage administrative and financial processes through one digital solution.

Businesses will no longer need paper, physical documents and will no longer need to enter data and manage their finances in more than one place. Banqup provides a clear overview of all incoming and outgoing payments, meaning less time spent consolidating finances and more time spent growing your business.

How does Banqup work?

Simply send your invoices, receipts and financial documents to your Banqup platform. Either by email, by dragging and dropping in the file manager or by taking a picture on your smartphone. Find out more about the different upload methods via our blog.

Banqup OCR (optical character recognition) technology then converts the text and data on your financial documents into digital files. This not only significantly reduces data entry, it means your document becomes digital. Give your accountant access to your digital documents and pay them directly within the Banqup platform.

Do I need prior knowledge of digital management software before I start?

Not at all! Banqup is a simple solution to set up and use, ideal for businesses with little or no digital governance knowledge. Check out our support guides, videos and blog for further support.

How do I give my accountant access to my Banqup account?

With Banqup, it's easy to share your documents with your accountant. You can choose to give your accountant access to all your documents and financial information, or you can choose to go document by document.

How do I log in to Banqup?

Registering for Banqup is easy. Check out our beginner's guide for a detailed Banqup registration process.

What is OCR technology?

OCR stands for Optical Character Recognition. OCR is a technique used for electronic data extraction. Invoices and documents are scanned using Banqup and the data is extracted from there.

Banqup always uses automatic OCR, which is standard with all subscriptions. Banqup also has manual OCR for 100% invoice recognition, for this your customers need a Banqup Premium subscription.


How can I get Banqup support?

Banqup customer support can be obtained in many ways. You can either email, phone or fill out an enquiry form on our support page. Check out the support page to see all the options.

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Even more Banqup support

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Transform your billing and administrative processes in an instant with Banqup.